Terms of Service

Last updated: September 5, 2026

Welcome to Luniva. These Terms of Service govern your access to and use of our online store and the purchase of products through our website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Luniva

Luniva is an online store operated from Spain that sells products to customers internationally.

Our products are fulfilled through third-party suppliers, which may ship orders directly to customers from locations outside Spain, including China.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to interfere with the operation or security of the website.

• Submit false or misleading information.

• Attempt to gain unauthorized access to our systems.

• Copy, reproduce, or misuse our website content without authorization.

We reserve the right to refuse service or restrict access to our website where permitted by applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary slightly depending on your device or screen settings.

We also reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email where applicable.

An order may be cancelled or refused where permitted by applicable law, including in situations involving:

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Product availability issues.

• Technical errors.

• Incorrect or incomplete customer information.

If we cancel an order after payment has been received, the applicable amount will be refunded.

5. Prices and Payments

Our prices are displayed in US dollars (USD) unless otherwise indicated.

Depending on your location and the settings of our store or payment provider, prices may be displayed or charged in your local currency.

We accept various payment methods made available during checkout.

By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

6. Shipping and Delivery

Orders are generally prepared for shipment within approximately 24 hours.

Estimated delivery time is approximately 8–12 days, although actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

We offer free shipping where indicated at checkout.

Because our products may be shipped directly from third-party suppliers, your order may be dispatched from China or another fulfillment location.

Estimated delivery times are not guaranteed delivery dates.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you need to change your shipping address, you must contact us as soon as possible and before the order has been prepared for shipment.

Once an order has been prepared or shipped, we cannot guarantee that the address can be changed.

Additional costs may apply where an order needs to be reshipped due to incorrect information provided by the customer, subject to applicable law.

8. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Where applicable, consumers retain all mandatory rights provided by the laws of their country of residence.

Nothing in these Terms is intended to limit or exclude rights that cannot legally be limited or excluded.

9. Damaged or Defective Products

If your product arrives damaged or defective, you should contact us and provide the relevant information, including photographs or videos where appropriate.

We will review the situation and provide the applicable remedy in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

10. Product Use and Safety

Our products should only be used for their intended purpose and in accordance with any instructions or safety information supplied with the product.

Customers are responsible for supervising children and babies when using products intended for them.

Luniva does not guarantee that a product will produce a particular medical, psychological, sleep-related, or therapeutic result.

Product descriptions or marketing statements should not be interpreted as medical advice or as a guarantee of any particular outcome.

11. Intellectual Property

All content available on our website, including text, graphics, logos, photographs, product images, designs, and other materials, is owned by or licensed to Luniva or its respective rights holders, unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

12. Third-Party Services

Our store may rely on third-party services and providers, including payment processors, shipping providers, technology providers, and other service providers.

These third parties may have their own terms and privacy policies.

Luniva is not responsible for the independent actions, policies, or services of third parties except where liability cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Luniva will not be responsible for losses arising from circumstances beyond our reasonable control, including shipping delays, carrier disruptions, customs delays, natural events, technical failures, or other unforeseen circumstances.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms limits your statutory consumer rights.

14. Website Availability

We do not guarantee that our website will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

15. Governing Law

These Terms shall be governed by the laws applicable to Luniva and, where applicable, the mandatory consumer protection laws of the country in which the customer resides.

Nothing in these Terms is intended to deprive consumers of mandatory rights granted to them under applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact Luniva through the contact information provided on our website.

Luniva
Spain