Privacy Policy

Last updated: September 5, 2026

At Luniva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Payment-related information

• Information you provide when contacting customer support

• Technical information about your device and interaction with our website

We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, and improve our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders.

• Process payments.

• Deliver your purchases.

• Provide customer support.

• Communicate with you about your orders.

• Handle returns, refunds, exchanges, and other requests.

• Improve our website, products, and services.

• Detect and prevent fraudulent or unauthorized activity.

• Comply with applicable legal and regulatory requirements.

• Send promotional communications where you have provided the required consent or where otherwise permitted by applicable law.

3. Payment Information

Payments made through our store may be processed by third-party payment providers.

Luniva does not need to directly store your complete payment card details. Payment information may be collected and processed by the relevant payment provider according to its own privacy policy and security practices.

4. Sharing Your Information

We may share personal information with third-party service providers when necessary to operate our business and provide our services.

These parties may include:

• Shopify and service providers supporting our online store.

• Payment processors.

• Shipping and delivery providers.

• Customer service providers.

• Technology and website service providers.

• Advertising or analytics providers, where applicable.

• Government authorities or other parties when required by law.

We do not sell your personal information for money.

Third-party service providers may process your information only as necessary to provide their services or as otherwise permitted by applicable law.

5. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Your information may be processed by Shopify and its service providers in accordance with their applicable privacy practices.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.

Some cookies may be placed by third-party services used on our website.

Where required by applicable law, we will request your consent before placing non-essential cookies or similar technologies on your device.

You can also manage certain cookie preferences through your browser settings or any cookie-management tools available on our website.

7. Marketing Communications

If you subscribe to our marketing communications or otherwise provide the required consent, we may use your email address or other contact information to send you promotional communications about Luniva, our products, offers, or updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, maintaining business records, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the legal requirements applicable to it.

9. International Data Transfers

Because Luniva sells products internationally and may work with service providers located in different countries, your personal information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

10. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Request restriction of certain processing activities.

• Object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Request a copy of certain personal information in a portable format.

• Lodge a complaint with the appropriate data protection authority.

If you are located in the European Economic Area, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

To exercise your rights, please contact us using the contact information available on our website.

11. Children's Privacy

Our website is intended for use by adults and is not directed at children.

We do not knowingly collect personal information directly from children without appropriate authorization where required by law.

Although some of our products may be intended for babies or children, purchases through our website should be made by a parent, guardian, or other authorized adult.

12. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Luniva is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact Luniva through the contact information provided on our website.

Luniva
Spain