Returns & Refunds Policy

Last updated: September 5, 2026

At Luniva, we want you to be satisfied with your purchase. If you experience any issue with your order, please contact us and we will review your case and provide the appropriate solution.

1. Right of Withdrawal

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within the applicable legal period without having to provide a reason.

The general withdrawal period is 14 calendar days from the date you receive the product.

To exercise this right, you must notify Luniva of your decision within the applicable period and follow the return instructions we provide.

The product should be returned in appropriate condition. You may be responsible for any diminished value resulting from handling the product beyond what is necessary to establish its nature, characteristics, or functionality.

2. Additional 90-Day Return Period

In addition to any statutory consumer rights, Luniva offers an extended return period of up to 90 days from the date the order is received for eligible return requests.

During this additional period, the product must be in an acceptable condition for return. Luniva reserves the right to review each return request before authorizing the return.

Return shipping costs during this additional return period are the responsibility of the customer, unless otherwise required by applicable law.

3. Damaged or Defective Products

If your product arrives damaged, broken, or defective, please contact us as soon as possible and provide photographs or videos showing the condition of the product.

After reviewing your case, we may offer an appropriate solution, which may include:

• A refund of the applicable purchase amount.

• A replacement product.

• Another remedy required under applicable law.

Nothing in this policy affects your statutory consumer rights regarding defective products or legal guarantees.

4. Incorrect Products

If you receive a product that is different from the one you ordered, please contact us before returning the item.

We will review your order and, if the error is confirmed, provide you with instructions on how to resolve the issue.

5. Exchanges

We may accept requests to exchange a product where possible.

If you would like to exchange an item, please contact us with your order number and the reason for the exchange. We will provide you with the necessary instructions and inform you of any applicable costs, subject to applicable law.

6. Return Shipping Costs

When a return is requested because the customer has changed their mind and the return is not due to a defect, damage, an error by Luniva, or another circumstance where Luniva is legally required to cover the cost, the customer is responsible for the return shipping costs.

If the product is defective, damaged upon arrival, or the issue is attributable to Luniva, the applicable legal rights and remedies will apply.

7. Refunds

Once your returned product has been received and reviewed, we will notify you whether your refund has been approved.

When a refund is applicable, it will generally be issued to the original payment method used for the purchase, unless another method has been agreed upon.

Luniva will process the applicable refund, but depending on the payment method and financial institution, it may take approximately 4–7 business days for the refunded amount to appear in your account.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If you need to change your shipping address after placing an order, please contact us as soon as possible and before your order has been prepared for shipment.

Once an order has been prepared or shipped, we cannot guarantee that the shipping address can be changed.

If an order cannot be delivered because an incorrect address was provided by the customer, additional shipping or reshipping costs may apply.

9. How to Request a Return

To request a return, please contact Luniva through the customer service channels available on our website and provide:

• The name used when placing the order.

• Your order number.

• The reason for the return.

• Photographs or videos of the product when necessary.

• Any additional information we may reasonably request to process your case.

Do not send any product to a return address without first receiving return instructions from Luniva.

10. Contact Us

For questions regarding returns, exchanges, refunds, or damaged products, please contact Luniva through the customer service channels available on our online store.

Luniva reserves the right to update this Returns & Refunds Policy when necessary to reflect changes in applicable law, business operations, or services.