Shipping Policy

Last updated: September 5, 2026

At Luniva, we aim to process and deliver your order as quickly as possible. Please review the following information regarding our shipping and delivery process.

1. Order Processing

Orders are generally processed and prepared for shipment within approximately 24 hours after the order is placed.

During periods of high order volume, holidays, or circumstances outside our reasonable control, processing may take longer.

2. Shipping Time

Our estimated delivery time is approximately 8–12 days after your order has been processed and shipped.

Please note that these are estimated delivery times and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Your delivery location.

• The shipping carrier.

• Customs processing.

• Weather conditions.

• Holidays and peak periods.

• Other circumstances beyond our reasonable control.

3. Shipping Destinations

We currently ship orders worldwide, subject to availability and any applicable restrictions in the destination country.

4. Shipping Costs

We offer free shipping on orders where free shipping is indicated at checkout.

Any applicable taxes, duties, customs fees, or other charges imposed by the destination country may be the responsibility of the customer, where applicable and permitted by law.

5. Shipping Origin

Luniva operates from Spain, but our products may be fulfilled and shipped directly from third-party suppliers located in other countries, including China.

As a result, the shipping origin shown on the package may differ from Spain.

6. Order Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been shipped.

Please allow some time for tracking information to become active after the package has been dispatched.

7. Delayed Deliveries

Although we aim to meet the estimated delivery times stated above, Luniva cannot guarantee a specific delivery date.

Delays may occur due to customs, shipping carriers, weather, high order volumes, incorrect delivery information, or other circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us so that we can review the status of your shipment.

8. Lost Packages

If a package is confirmed as lost during transit, Luniva will work with the relevant shipping carrier or responsible delivery provider to investigate the issue.

Depending on the circumstances and applicable law, an appropriate solution may include a replacement or refund.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to change your shipping address, please contact us as soon as possible and before your order has been prepared for shipment.

Once your order has been prepared or shipped, we cannot guarantee that the address can be changed.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional shipping or reshipping costs may apply, subject to applicable law.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs or videos showing the condition of the package and product.

We will review the situation and provide the appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

11. Customs and Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such charges are generally determined by the destination country's authorities and may be the responsibility of the customer where applicable.

Luniva does not control customs procedures or the amount of any applicable import charges.

12. Contact Us

If you have questions regarding shipping or the status of your order, please contact Luniva through the customer service information available on our website.

Luniva
Spain